Share your šŸ‡µšŸ‡¹ Portugal story

We love Portugal ā¤ļø

But we also experience many crazy and frustrating things we’ve never experienced anywhere else in the world. Experiences that just make you pull your hair out, or laugh in how completely absurd and Kafka-esque basic service interactions can be in Portugal, with businesses, government services, or even just restaurants.

When we complain, the usual response from Portuguese online is ā€œif you don’t like it, leaveā€. But that doesn’t seem to be a very problem-solving approach.

This board is a way to collect our stories to show there’s a distinct pattern of bad service interactions in this country, which is unlike the rest of the world.

Hopefully by collecting these stories, Portugal can use them as feedback and improve for both foreigners, and Portuguese people.

ā€œA dead thing can go with the stream, but only a living thing can go against it.ā€

POSTS ARE FULLY ANONYMOUS AND YOUR EMAIL AND USERNAME ARE NOT SHARED EVER

Update: We will submit the top stories and problems to Portuguese members of parliament soon and get all of you heard!

Portuguese companies only finish things for 60% then disappear

So we spent €30,000 on solar panels and batteries for our house here. In August we talked the solar company and the owner/boss came to our house discussing the options. A smart guy, nice, and explained how it would work. 2 batteries and 2 lanes of solar panels on our roof. The time to install would be next month in September because it was busy and holiday season. All good part 1. We paid 50% of the money. In late September, there was still no sign of the solar panels or the guy. No communication. Note: this is not a shady seller, this is the official Tesla distributor of batteries in Portugal. We messaged and called him and he said it would now be soon in October, because it was busy. Okay these things can happen, one month delay. All good part 2. Then mid-October, there’s no solar panels. No communication. We ask again, he says he’s on holiday so cannot help us now. Okay, holiday, I guess people have to relax. All good part 3. We then keep messaging him asking for a timeline, and we’re getting more annoyed with him. He says he’ll come by. Late October he finally shows up (almost 2 months late now). He acts like everything is normal (it’s not), he says it’ll be done in 4 days, and drops of 2 African electricians (probably Mozambique or Angola) and then he disappears again. The electricians do not speak a single word of English but have lots of questions for us which we try to answer. They’re visibly annoyed with this ordeal of being dropped of without any guidance by a Portuguese guy. All good part 3. They then drill through our roof water drain and start shouting us for help. I say what you want me to do? You should call your boss LOL. The technicians are scared to call their boss (the guy who showed up at our house and dropped them off) and instead ask us to call him. So we do and then Facetime him. He’ll say it’ll all be solved. We say there’s now a hole in our wall and water will enter. He says yes you need to find a guy to fix this and then I will pay you. I say ā€œNo YOU drilled a hole in my wall, YOU need to find a guyā€. What the actual fuck? He says ā€œOkay no problem I willā€. He doesn’t find a guy, but lets his electricians spray rubber in the hole. Not the solution recommended by our construction guys but okay it works. The next few days are just endlessly disappointment. The electricians show up late every day, around 1pm they arrive, ring the doorbell, then tell us ā€œwe’re going for lunchā€. Okay why you tell me this LOL. Then they literally disappear for 2-3 hours, come back 4pm, do some work, and disappear again at 6pm. One day they don’t show up at all, I ask the boss where his people are, he says ā€œit’s raining now in our town so we can’t installā€, I look outside and see sunlight. He comes by. I show my iPhone weather app that shows it’s sunny here (different than the town he’s from), I tell him to add our town on his iPhone in the weather app. He asks me what weather app I have. I say literally the iPhone weather app. šŸ˜‚šŸ‘Œ All good part 4. The next day the electricians show up as usual late in the afternoon. I ask the boss via Whatsapp if he’s actually gonna make it in the 4 days. He says yes no problem. I ask the African guys how it’s going, and if they’re gonna make it. They say absolutely not because the weather. I look at the weather and it’s gonna rain tomorrow. I say they should start installing the solar now because today is sunny. Any way, this stuff just goes on and on and after 2 weeks there’s still no solar panels installed. We have to keep messaging the guy to get anything done. Then we find out WHY he was delaying it so much. Our neighbor saw we were installing solar panels, so he sold solar panels to our neighbor. To save money he delayed the whole operation, so he could install 2 solar panels in the same week and only pay for one crane. 🤦 Finally he finishes the job. It works. I go to the roof to check and it’s chaos. There’s metal bars, screws, plastic packaging, and just a total mess littered all over the roof. They installed and then never cleaned up their mess. In Portugal they have the best sales presentation, then you pay and what you paid for is always delayed, then you have to haunt them for months and when then it’s done for just 60% and then they disappear! So I say fuck it, I’ll clean it up myself. One thing good about Portugal is it makes you highly self-sufficient, because their quality of work is such absolute bottom-tier, you have no other choice.

šŸ‡µšŸ‡¹

Portugal

4 months ago

Heartbroken by Portugal, unable to move there with the family.

I applied for a GV in 2020 with wife and 2 kids. We planned to move there in 2023 and applied for schools and got everything ready. Unfortunately / Fortunately we got pregnant with our 3rd child at that time. We delayed the move to Portugal because moving mid pregnancy was not an option. The entire family has been on Golden Visas from 2020. We have endured delays, last minute biometric appointments for us and our kids in different locations (every renewal cycle), and a lot of other bureaucracy of which is too much to list. I have taken the language certificate and applied for citizenship. My wife in process with her language classes. Now, we are unable to move to Portugal because we cannot get a family reunion visa for my youngest baby. We are going to have to turn down the school admissions for my older kids and cancel our apartment rental contract. My lawyer tells me I cannot even begin to apply for a family reunion visa for my child until my visa is renewed because it expired earlier this year and we didn’t get an appointment yet. Once we do apply, they say it takes up to 3 years for it to process. We wanted to move to Portugal and the bureaucracy is keeping us away. Now, with the new timelines, it looks like we will never move there with our kids. Possibly around 20 years down the road we might be able to retire there, but for now it’s but a dream. We are heartbroken.

šŸ‡µšŸ‡¹

Portugal

4 months ago

The core of Portugal's problems — a 'poverty mindset'

Here is a short story that illustrates Portugal’s problems. We (again) need new bathroom taps. We had new taps fitted a year ago because our last taps failed. Our tradesperson said, ā€˜I will look out for second-hand taps to save you money’. NO. Please don’t. I want GOOD taps — I don’t care how much they cost. But he turned up with cheap, 20-euro taps. And now they’ve failed. I have to find another tradesperson to fix them. I run a business — it costs me hundreds of euros to waste time talking to tradespeople when I could be working. I’d happily buy 100 euros taps if they are reliable. But that’s not possible — because everything in Portugal is optimised to be cheap. Ironically, this is why everyone in Portugal is poor. Because everything is broken and nothing works. No one can get ahead or build anything impressive. People stay poor, forever, because of their poverty mindset. Successful people and cultures build things properly the first time.

šŸ‡µšŸ‡¹

Portugal

4 months ago

Lisbon Airport premium parking is unsafe

We paid for Premium parking at Lisbon Airport. When we came back the staff asked us ā€œdo you drive a Peugeot?ā€, we don’t. She said someone entered the car parking and crashed into lots of cars. Then a crazy homeless in a wheelchair showed up who lives in the parking and the staff knows them, they’re a regular. Then I saw this video that just happened there too, mass break ins in most of the cars. It’s ridiculous to pay for Premium parking if there’s no 24/7 security. As always in Portugal, premium services do not exist and Portuguese businesses do not understand how to offer them. All they understand is charge high amounts of money, do not offer any service, and exploit the customer and workers.

šŸ‡µšŸ‡¹

Portugal

5 months ago

Portuguese telecom provider gaslighting customers for no service

I own a company, and I went on vacation to the Azores, to a place called Mosteiros, for 10 days. When I got back, a sales rep from NOS (a Portuguese telecom provider) came to my office trying to sell me a communications package. I told him, ā€œNo thanks, I’m already with NOS. I just spent 10 days in the Azores with no signal whatsoever. It was chaos!ā€ And then he hit me with the most amazing explanation: he said NOS had actually done extensive market research and found that when people go to that part of the Azores, they’re usually on vacation,so they don’t want to be bothered. Which is why NOS intentionally didn’t invest in coverage in that area! 🤯 I mean… only in Portugal could someone twist a complaint like that into a feature! šŸ˜‚ The mental gymnastics were impressive, I’ll give him that.

šŸ‡µšŸ‡¹

Portugal

5 months ago

Order never delivered after 2 years, but I only had FIVE DAYS to claim it

I've been waiting 1 year and 9 months for a package to be delivered with status "Your package will be delivered shortly", but it's never been delivered. It’s a small item, ~30 EUR total cost, and it was part of a bigger order so I pretty much forgot about it. Today, reviewing old orders, I just realized about this order. The website clearly says that the order was shipped but not delivered. I remember that back then they showed an alert on the website saying that orders were delayed because of a truck driver strike. So I kept checking for a few days without updates and then forgot about it. It's now been been almost two years, so I wrote to the company asking for a solution. They said it can’t be fixed or refunded because I only had FIVE DAYS to claim it starting from the ESTIMATED date of delivery, even though their website clearly shows they delivered it, and even though back then they claimed there was a truck strike to justify the delays.

šŸ‡µšŸ‡¹

Portugal

6 months ago

1

Luxury Apartments Portugal Experience

I’m in short term housing for a luxury apartment from a seemingly trusting seller (they have 30+ luxury properties in Lisbon and much more in Spain, Germany, and others). The apartment is beautiful, ignoring some minor things as it’s just an old building. However, arriving in the apartment, I was shocked to find: the floor is completely dirty and dusty, walking for a few footsteps and your feet were dirty the kitchen had dirt marks all over the furniture and a smell I saw two cockroaches in the kitchen (explaining the dirt marks from their poop) it’s a long term apt, but I would expect that the trash bins would come with plastic bags for your first day. there were none. also one bedroom has an empty soap. actually one really nice thing is that the apartment came with 250g coffee from ā€œthe coffeeā€, which was a really nice surprise. unfortunately it was pre-ground finely which is for espresso machines, but there is only a french press which requires coarse grinds :( Yeah yeah I know Lisbon has a heated real estate market, but paying nearly $4k a month for an uncleaned, unmaintained and cockroach-filled apartment is completely crazy.

šŸ‡µšŸ‡¹

Portugal

6 months ago

Solar guy switches off our water boiler because he says "solar water heater" is sufficient in summer, then of course we had cold showers

So a guy came to install solar panels (like electric) on our roof and he saw we have the typical Portuguese solar water heater: Then he checked our electric boiler (the thing heating our water) and saw it’s on and said: "You guys are crazy! You only need to use your electric water boiler in the winter, in the summer you should only use the solar water heater, it’s sufficient!" and then he proceeded to switch off our boiler. Then this morning we woke up and went for shower and we had had luke warm and then after 5 minutes cold water in shower šŸ˜‚šŸ˜‚šŸ˜‚ Of course I expected this but still wanted to just see it happen. It's so interesting Portuguese standards of living are so much lower, they literally accept having cold showers if it saves them money Every single thing here is about saving money while disregarding life quality It’s complete opposite to Kardashev Scale, they won’t spend money or energy, they won’t invest, which means they also never get a return on anything, they never grow, which is why the economy here is so stagnant.

šŸ‡µšŸ‡¹

Portugal

7 months ago

1

Brand new home has the cheapest and slowest LAN cabling possible (from 30 years ago)

We bought a home, it’s just 2 years old, brand new. It came wired up with internal LAN network cables, so every room has a LAN port, useful to put access points (APs) to distribute the WiFi over the house. So I installed a Ubiquiti router and APs recently, amazing product and through that I discovered the network cables they installed are a standard from 30 years called CAT5, and they cap out at 100mbps (!!!). Meanwhile the internet you get these days is gigabit fiber from 1gpbs to 10gbps. So you’ll be able to use 1-10% of your max speed inside your home. Why? Because of course Portuguese every single time will cheap out and use the lowest cheapest of anything. FE here means Fast Ethernet, which is CAT5 @ 100mbps.

šŸ‡µšŸ‡¹

Portugal

7 months ago

1

Planned

Reducing Portugal's corporate income tax rate from 31.5% to 20% would save this country

One of the biggest issues with Portugal and why it’s so poor is that it has a negative business climate and that’s directly due to this: Portugal has the highest corporate income tax rate in Europe at effectively 31.5%, comparatively Spain is 25%, similarly Netherlands is 25.8% and those are economies outperforming Portugal by far. One article in Economics Observatory writes: Raising the income tax rate has by far the least negative effect on GDP. In the long run, the simulation shows that the economy pretty much returns to baseline levels, with a slight increase in potential output. The opposite is true for corporation taxes. A rise in the corporation tax rate leads to a severe and negative initial fall in GDP. Potential output also decreases. This leads to lower productivity, higher inflationary pressures and deteriorating economic circumstances in the long run. A rise in indirect taxes (such as VAT) does not affect GDP quite as badly as a rise in corporation taxes, but it does affect GDP more substantially than a rise in income taxes. Indirect taxes operate largely through the price channel, increasing the prices of goods. By artificially raising prices, demand is curtailed. Lowering Portugal’s corporate income tax rate to 15% to 20% would make it more competitive than Spain, France and Italy, while not making it a tax haven by any means. Portuguese would return to the country to start businesses, and the foreigners that are already here would move their companies here too.

šŸ‡µšŸ‡¹

Portugal

8 months ago

Stuck in Limbo

I came to Portugal in 2022 shortly after getting married on a D7 visa. Sadly, my spouse wasn’t allowed to come on an accompanying visa. I was asked to apply for reunification from SEF. After seven months, I got an appointment and got my residence card. Then the nightmare began. There were no slots for reunification in 2023. When it started in 2024, I tried everything to get one but it didn’t work. Fast forward to January 2025, I used a lawyer and sued Aima. I have been waiting for six months now with no response from Aima. During the wait period, my residence permit expired. Now my lawyer worries that Aima could refuse to give me an appointment because the card isn’t valid. I tried to complain on the yellow book and got a response from Aima that they cannot give me an appointment because I do not have a child in national territory. During this time, my spouse has tried to visit my thrice and he’s been denied a visa despite having all the required documentation. So now it’s been three years away from my family. I missed my father’s burial, can’t see my husband. Stuck in literal hell and some people think i deserve this.

šŸ‡µšŸ‡¹

Portugal

9 months ago