Call Portuguese car mechanic shop because we are arriving soon because we talked to them over the phone to make an appointment and the guy said "just...

call Portuguese car mechanic shop because we are arriving soon because we talked to them over the phone to make an appointment and the guy said "just drop by", then we called that we we are arriving soon and the Portuguese woman on the phone denies we ever talked to them and says it's impossible to help us today because it's 5.20pm and they close 6pm