CUF, Via verde, CGD have horrific websites/apps

I’m Portuguese. Basic online functions don’t work, they display wrong information, and some things can only be updated at a counter.

With Viaverde it showed that I had an associated payment means with a “check” mark, but then payments kep bouncing. Turns out that what’s on the website is wrong and I had to go to an ATM to associate a card, so payments could work.

With CUF, changing address is not possible online, only at a counter. Associating my kids to my account is shown as a function, but it does not save. How hard can it be?

With CGD the UX is quite bad, as when certifying a new phone, it keeps rejecting it, and it does not say that I need a history of operations. There’s other similar functions, where a simple error message is now shown, and you don’t know why things fail.

I could go on… Mercedes salesmen don’t call you, or don’t reply to mails. Vodafone promises an account manager, who refuses to help you. Companies dont’t have answering machines configured for the closing hours. There’s just an all round sloppiness. Come on bosses, there’s a lot of competent, motivated staff, just empower them and get out of their way. You cannot micromanage a company in a modern economy.