Portuguese telecom provider gaslighting customers for no service

I own a company, and I went on vacation to the Azores, to a place called Mosteiros, for 10 days.

When I got back, a sales rep from NOS (a Portuguese telecom provider) came to my office trying to sell me a communications package. I told him, “No thanks, I’m already with NOS. I just spent 10 days in the Azores with no signal whatsoever. It was chaos!”

And then he hit me with the most amazing explanation: he said NOS had actually done extensive market research and found that when people go to that part of the Azores, they’re usually on vacation,so they don’t want to be bothered. Which is why NOS intentionally didn’t invest in coverage in that area! 🤯

I mean… only in Portugal could someone twist a complaint like that into a feature! 😂 The mental gymnastics were impressive, I’ll give him that.